My progress is missing
Progress is stored on your device. Reinstalling the app, clearing app data, or moving to another device may reset local progress.
Support
Quick answers for common Jewel Garden questions.
Sound isn’t working
Check the in-game settings first, then confirm your device is not muted and its volume is turned up.
How do I unlock Daily Challenge?
Keep completing regular levels. Daily Challenge appears on the home screen after you build your first win streak.
A level feels stuck
Use the tray to reorganize bead groups, or try Magic Wand and Magic Beads for a little help.
I found a difficult or broken level
Send us the level number and a screenshot if possible. We review reports to improve level quality and balance.
Does Jewel Garden support iPad?
Yes. Jewel Garden supports portrait play on both iPhone and iPad with a layout adapted for each screen.
Still need help?
Email [email protected] and include your device model, app version, and level number when relevant.